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AI Chatbot & Automation in Malaysia

AI handles the routine. Your team handles what matters.

AI customer service with knowledge-based answers, integrations and Human Agent handover.

Get a ProposalTalk to Cloudkia AI

Capabilities

What AI Chatbot & Automation includes

  • AI customer service

    Answers common customer questions on your website, day and night.

  • Knowledge base / RAG

    Answers come from your own documents and pages, not the open internet.

  • Website chatbot

    A chat window on your website, styled to match your brand.

  • API integration

    The chatbot can look up information in your systems, such as orders or bookings.

  • External data integration

    Answers can use data from external sources you choose.

  • Human Agent handover

    When a question needs a person, your team takes over with the full history.

  • Conversation history

    Every conversation is kept, so customers do not repeat themselves.

  • Analytics

    See what customers ask, which answers work and where people drop off.

  • Additional communication channels where supported

    Other channels can be connected where the platform supports them.

AI that answers from your own information

An AI customer service chatbot answers routine questions on your website using your own knowledge base: your services, policies, prices you choose to share and FAQs. It handles the repetitive questions so your team can focus on enquiries that need a person.

The chat on this website runs on our own platform, so you can try it before you decide.

Who is it for?

  • Businesses that receive the same questions every day by chat, phone or email
  • Teams that cannot reply outside office hours
  • Organisations that want enquiries captured and passed to the right person

Handover to a real person

A chatbot should never trap a customer. When a question needs a person, the conversation passes to your team with the full history. See Human Agent Handover.

Beyond chat: AI business automation

AI can also be connected to your business systems and data to automate routine work, such as sorting enquiries or preparing summaries. See AI & Business Automation and System Integration & API.

What affects the cost?

The main factors are the size of the knowledge base, the integrations with your systems, the handover setup for your team and the expected number of conversations.

Cloudkia AI Chatbot · Live on this website

AI handles the routine. Your team handles what matters.

  • 24/7 AI responses
  • Knowledge-based answers
  • RAG
  • Lead collection
  • Human Agent handover
  • API integration
  • Conversation logging
  • Analytics
Talk to Cloudkia AIExplore AI Chatbot & Automation
Cloudkia AIReplies instantly · Team on standby

Hi, I'm Cloudkia AI. Ask me about custom software, SharePoint, AI chatbots, websites or support.

We handle staff claims in Excel. Can you build an approval system?

Yes. Cloudkia builds workflow and approval systems for claims, travel and training requests. Shall I pass your details to our team?

Handed over to a Cloudkia team member

Cloudkia teamHi, I've read your conversation. When would suit you for a short call?

Explore AI Chatbot & Automation

Process

How we work

  1. 01

    Discovery

    We map your current process, users, systems and the problem to solve.

  2. 02

    Design

    Workflows, screens and integrations agreed with your team before we build.

  3. 03

    Development

    Built in stages you can review, test and give feedback on.

  4. 04

    Launch & support

    Go-live, training, then maintenance and improvements as you grow.

Frequently asked questions

What is an AI customer service chatbot?

A chat assistant on your website that answers customer questions using your own information, and hands over to your team when needed.

How is an AI chatbot different from live chat?

Live chat needs a person to reply to every message. An AI chatbot answers routine questions on its own and passes the rest to your team with the conversation history.

How do AI chatbots connect to existing business systems?

Through APIs: the chatbot can look up information such as orders or bookings in your systems, where you allow it.

Will the chatbot give wrong answers?

It answers from the knowledge base you approve, and hands over to your team when it cannot answer. We review conversations with you after launch to improve the answers.

Can we try it first?

Yes. The chat on this website runs on our own platform. Open it and ask a question.

Tell us your business problem.

Cloudkia can design, build, integrate, automate, grow and support the digital solution.

Get a ProposalTalk to Cloudkia AI