Solutions
Managed Services in Malaysia: Hosting, Maintenance & Support
We monitor, maintain and support your systems.
Application maintenance, website maintenance, cloud and server management, monitoring and infrastructure support.
Capabilities
What Managed Services includes
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Application maintenance
Fixes, updates and small improvements for your business systems.
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Website maintenance
Software updates, backups, security and content changes.
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Cloud/server management
Servers set up, secured, backed up and kept up to date.
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Server monitoring
Server health checked continuously, with alerts before problems grow.
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Website monitoring
Uptime checked around the clock, with alerts when a site goes down.
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Infrastructure support
Help with domains, email, DNS and hosting issues.
One team after launch
Systems and websites need care after they go live: updates, backups, security fixes and changes as your business grows. Cloudkia hosts, monitors, maintains and supports the systems we build, and can take over systems built by others after a review.
Examples from our work
We host and maintain Motor Trader, host 1602 Craft Beer‘s website, and build, host and maintain the Yung Kong Metal Works website. We also maintain a specialist hospital‘s high-traffic website.
What our managed services cover
- Hosting on a platform chosen for your system
- Software and security updates
- Backups and restores
- Uptime and server monitoring with alerts
- Bug fixes and small enhancements
- Help for your team with domains, DNS, email and access
Why one team for build and support
When the team that built a system also hosts and maintains it, problems are diagnosed faster and changes do not break what already works. For systems built by others, we start with a review so you know the condition of the system before we take responsibility for it.
Hosting platforms
We work with AWS, Shinjiru (as a Shinjiru reseller) and IPServerOne, and choose the platform with you based on the system’s needs.
Cloud & hosting
Hosting platforms we work with
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AWS
AWS cloud hosting and services.
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Shinjiru
Shinjiru hosting, as a Shinjiru reseller.
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IPServerOne
IPServerOne managed services.
Explore Managed Services
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Application Maintenance & Support
Ongoing maintenance, fixes and improvements for your business applications.
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Managed Cloud & Server
Cloud and server management so your systems stay secure and available.
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Server & Website Monitoring
Monitoring for your servers and websites, with alerts when something needs attention.
Process
How we work
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01
Discovery
We map your current process, users, systems and the problem to solve.
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02
Design
Workflows, screens and integrations agreed with your team before we build.
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03
Development
Built in stages you can review, test and give feedback on.
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04
Launch & support
Go-live, training, then maintenance and improvements as you grow.
Our Work
Managed Services case studies
1602 Craft Beer
How Cloudkia designed and built 1602 Craft Beer’s mobile-friendly website with online ordering and managed hosting for the Sarawak craft beer brand.
Read the case study
Motor Trader
How Cloudkia built and runs Motor Trader, a high-traffic Malaysian car marketplace with online car ads, a dealer portal and a…
Read more
BME International
Borneo Sonic Music Festival 2023
How Cloudkia built and hosted the Borneo Sonic Music Festival 2023 website to handle high traffic during ticket sales.
Read moreFrequently asked questions
What does application maintenance include?
Bug fixes, updates for security and compatibility, small enhancements and support for your team.
Which hosting providers do you work with?
AWS, Shinjiru (as a Shinjiru reseller) and IPServerOne.
Can you maintain a system or website built by another company?
Yes, after we review it. We tell you what needs fixing first before we take it on.
Do you monitor websites and servers?
Yes. See Server & Website Monitoring.
What happens if our website goes down?
Monitoring alerts us, and we investigate and restore the service. You are kept informed until it is resolved.
Do you provide support for our staff?
Yes. Your team can contact us for help with the systems and websites we maintain, as agreed in your plan.
Can you take over hosting from our current provider?
Yes. We review your current setup, plan the move and keep downtime as short as possible.
How are managed services charged?
As a plan agreed for your system, based on hosting, monitoring and the level of support you need. Request a consultation to discuss.
Tell us your business problem.
Cloudkia can design, build, integrate, automate, grow and support the digital solution.